Help & Support

Find answers to common questions or reach out to our support team

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Contact Support

Have a question that's not answered below? We're here to help!

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Frequently Asked Questions

What is the two-way translation method?

Our proven method helps you build both comprehension and expression skills:

  • First Translation: Read content in your target language and translate it to your native language
  • Second Translation: Later, translate the same content back from your native language to the target language
  • AI Feedback: Get helpful suggestions on your translations to improve accuracy
  • Spaced Repetition: Practice again at optimal intervals for better retention

Should I create my own stories or use the starter library?

Both options help you learn effectively:

  • Personal Stories: Create content about your life, experiences, and interests. This builds vocabulary you'll actually use in conversations.
  • Growing Narratives: Add chapters to your stories as you progress, naturally increasing complexity.
  • Starter Library: Ready-made content for immediate practice when you want to get started quickly.

Most users combine both approaches for the best results!

What's included in the free plan?

Our free plan includes:

  • 1,000 translations per month
  • 30 stories per month
  • Basic AI feedback on your translations
  • Progress tracking

Perfect for trying out MyLang and establishing a learning routine!

How is MyLang different from other language apps?

MyLang focuses on building real comprehension through:

  • Two-way translation practice for deeper understanding
  • Personal stories that make vocabulary memorable
  • AI feedback that helps you learn from mistakes
  • Building skills for authentic human connection

How do I get started?

Getting started is easy:

  1. Sign up for a free account
  2. Choose your native language and target language(s)
  3. Create your first story or choose from our library
  4. Start practicing with two-way translation

You'll be building language skills from day one!

Can I learn multiple languages?

Yes! With MyLang you can:

  • Set one native language
  • Add multiple target languages to learn
  • Switch between languages anytime
  • Track progress separately for each language

We support Spanish, French, Portuguese, Italian, German, Dutch, Polish, Swedish, Romanian, Turkish, Russian, and Ukrainian.

Is my data and content private?

Absolutely. Your privacy is important to us:

  • Your personal stories remain private to your account
  • We never share your content with other users
  • All data is encrypted and securely stored
  • You can export or delete your data anytime

Read our Privacy Policy for full details.

How do I cancel or change my subscription?

Managing your subscription is simple:

  • Go to your Account Settings
  • Click on "Subscription"
  • Choose to upgrade, downgrade, or cancel
  • Changes take effect at the next billing cycle

No hidden fees or complicated processes!

Still Need Help?

Our support team is ready to assist you with any questions about using MyLang to master your target language through personalized learning.